Privacy policy

Last updated: March 23, 2025

This Privacy Policy describes how lookshape (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://lookshape.shop (the “Site”), or otherwise communicate with us.

By using or accessing our Site or any of our services (“Services”), you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree, please discontinue use of the Site and Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. When we do, we will update the “Last updated” date and post the revised policy on this page.

Information We Collect

We collect personal information that you provide directly to us and information collected automatically when you use the Site.

Information You Provide

This may include:

  • Contact information: name, email address, phone number, shipping and billing addresses.

  • Order details: products purchased, transaction details, payment confirmations.

  • Account details (if applicable): username, password, preferences.

  • Support communications: any details you include when contacting our support team or submitting messages via forms.

You can choose not to provide certain information, but it may limit your ability to access specific features or services.

Information We Collect Automatically

When you access the Site, we may automatically collect:

  • Device and usage data: IP address, browser type, device type, operating system, and activity on our Site (e.g., pages viewed, time spent).

  • Cookies and tracking technologies: used to remember your preferences, track site performance, and analyze usage for improvements and marketing.

You can manage cookie preferences through your browser settings.

Third-Party Services and Data Sources

We may collect information from third-party providers who help us operate our website, process payments, ship orders, and perform analytics. This may include:

  • Payment processors (e.g., PayPal, Stripe) who collect your payment data directly and securely.

  • Shipping partners  to deliver products you order.

  • Analytics tools (e.g., Google Analytics) to understand user behavior and improve our Services.

  • Marketing platforms  for newsletters or promotional messages, if you opt in.

We do not control and are not responsible for third-party privacy practices. Please refer to their privacy policies as applicable.

How We Use Your Information

We use your personal information to:

  • Fulfill and manage orders

  • Process payments and issue refunds

  • Provide customer support

  • Improve and personalize your experience

  • Communicate order updates or promotions

  • Detect, prevent, and address fraud or misuse

  • Comply with legal obligations

We do not sell or rent your personal information.

Sharing Your Information

We may share your personal information only in limited circumstances:

  • Service Providers: Third parties who help operate our Site (hosting, payment processing, logistics, etc.).

  • Legal Compliance: When required by law or to protect our legal rights.

  • Business Transfers: In case of a merger, acquisition, or asset sale.

  • With your consent: If you direct us to do so (e.g., integrating with social login or review platforms).

User-Generated Content

If you submit product reviews or other content on public areas of the Site, it may be visible to others. We cannot guarantee how third parties will use or protect this content.

Third-Party Links

Our Site may include links to third-party websites not operated by us. We are not responsible for their privacy policies or content. We recommend reviewing their privacy practices separately.

Children’s Data

Our services are not directed to individuals under the age of 16. We do not knowingly collect data from children. If you believe we have unintentionally collected personal data from a child, please contact us to request deletion.

Data Security and Retention

We implement reasonable technical and organizational measures to protect your information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy or as required by law.

Your Rights

Depending on your location, you may have rights under privacy laws (such as GDPR or UK GDPR) including:

  • Accessing the personal information we hold about you

  • Requesting corrections or deletions

  • Objecting to or restricting our processing of your data

  • Data portability

To exercise any of these rights, please contact us using the information below.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, you can contact us at:

lookshape
 6 Upper Borough Walls
Bath, BA1 1RG, Somerset, United Kingdom
[email protected]
 +44 1952 200693

or via our contact us page at: https://lookshape.shop/contact-us/