Shipping Policy
Last updated: March 21, 2025
At lookshape, we are committed to shipping your orders quickly, safely, and transparently. Please read this shipping policy to understand how and when your items will arrive.
Order Cut-Off Time
Cut-off time: 2:00 PM (GMT) Greenwich Mean Time (London)
Orders placed after this time will be processed on the next business day.
Processing days: Monday to Friday (excluding public holidays)
Shipping & Delivery Estimates
| Region | Handling Time (Mon-Fri) | Transit Time (Mon-Fri) | Total Delivery Time |
|---|---|---|---|
| UK & Europe | 1-3 business days | 6-9 business days | 7-12 business days |
| USA & Canada | 1-3 business days | 6-9 business days | 7-12 business days |
| Asia & Oceania | 1-3 business days | 7-12 business days | 8-15 business days |
Please note that delivery times are estimates and may vary due to customs processing or unforeseen delays.
Shipping Fees
Flat Rate Shipping: £7.99 (applies to all orders under £200, worldwide)
Free Shipping: Orders over £200 are eligible for free standard shipping to all countries we serve.
Shipping costs are automatically calculated at checkout based on your order total.
Duties, Taxes & Import Fees
International orders may be subject to import duties and taxes, which are not included in the item price or shipping cost. These charges are the customer’s responsibility. Please check with your local customs office for more details.
Order Modifications & Cancellations
You may request a cancellation or modification within 24 hours of placing your order.
After this period, we cannot guarantee changes as the order may have already been processed or shipped.
To request changes, please email us at [email protected] as soon as possible.
Order Tracking
Once your order is shipped, you will receive a confirmation email with your tracking number and tracking link.
If you haven’t received shipping confirmation within 3 business days, please contact us.
Delayed / Lost Packages
We are not responsible for delays caused by:
Courier services
Customs processing
Incorrect shipping information provided by the customer
Lost/stolen parcels after delivery confirmation
However, we are always happy to assist and support in resolving delivery issues.
Need Help?
Have questions about shipping or your order status?
Contact us anytime at [email protected] or visit our Contact Page.